Remote hands
On-site tasks following agreed instructions, such as physical equipment and connection checks. Actions that affect service require authorization and procedures from the responsible system owner.
CIPTATEKA / REMOTE HANDS & SMART HANDS
Technical support for work that needs someone on site.
Your team can manage networks remotely, but some tasks still require a physical presence. Ciptateka helps coordinate remote hands, smart hands, installation, and maintenance work against agreed instructions and scope.
01 / SERVICE SCOPE
Define the tasks and responsibilities.
Remote hands and smart hands can mean different scopes across providers. We start with the task list, required skills, and access needed to carry out the work.
Smart hands
Technical support requiring more directed checks or coordination with the network team. Skills, tools, and responsibility boundaries are defined around the case and equipment involved.
Installation & patching
Coordinate equipment installation, connections, and patching against the work plan. Port lists, labels, media, and verification criteria should be prepared in advance.
Equipment replacement
Define the replacement sequence, site access, spare equipment availability, and post-work verification. Schedules and recovery steps are discussed with the responsible team.
02 / PREPARATION
A clear brief supports work in the field.
Clear authorization boundaries and procedures help the on-site team meet your requirements. Ongoing support can be discussed with its own scope and schedule.
- Site address, access rules, and the responsible contact.
- Equipment, rack, and port lists, plus relevant photographs or diagrams.
- Work instructions, tools, and components that need to be supplied.
- Work schedule, service impact, completion criteria, and recovery steps.
03 / FREQUENTLY ASKED QUESTIONS
Before you begin.
Is support available 24/7?
Schedules and support availability are confirmed during scoping. Service hours, response times, and out-of-schedule arrangements must be included in the agreed scope.
Can a technician change configuration immediately?
Configuration change authority must be agreed in advance. Share procedures, required access, approvals, and recovery steps before work begins.
Can I request a one-off visit?
Share requirements for either one-off work or ongoing support. Feasibility, scheduling, and proposals depend on the location, tasks, and skills required.
LET’S BUILD THE CONNECTION
Let’s start a conversation.
Share the location, equipment, required work, and preferred schedule.